FAQ

General Information

  • What brands does West Coast Kix (WCK) carry?
    • Click here for a current brand list.
  • A product I want is out of stock, do you guys special order?
    • We will always make any and all attempts to get you the product you want. Unfortunately, if we don’t carry the brand we will likely be unable to get an item from that company; however, if the product you’re looking for is from one of our current brands, feel free to email us at info@westcoastkix.com or call us direct at (804) 355-5808 and we’ll see what we can do.
  • Where is WCK located?
    • We are in the Carytown shopping district of Richmond, VA, and our address is:
    • 3016 West Cary Street, Richmond, VA 23221
  • What are WCK’s business hours?
    • M-Sa: 11-7
    • Su: 12-5
  • I’d like to find out more about WCK, where can I do this?
  • How do I get to WCK’s Facebook and Twitter pages?
    • The Facebook and Twitter pages can be accessed by clicking the respective icon found on every page on the bottom of the navigation column (see picture).


  • I want to know when WCK gets new products, has sales, or hosts events, how can I do this?
    • Product updates, new sales, and event information can be found at our Facebook page. To have updates sent directly to you, sign up for our newsletter here. Timely announcements will be made via Twitter.
  • I would like to perform a show at WCK, who do I contact about this?
    • Please send an email to info@westcoastkix.com with the following information. Your name (both legal and stage name), a date and time you would like to perform, a detailed proposal of how long your performance will take, how you’re going to promote your appearance and a link to a video or soundbite we can review. All requests must be made at least 30 days prior to your proposed date of performance, and will be handled on a first come first serve basis. WCK does not guarantee that all requests will be approved and reserves the right at any time to indefinitely postpone, reschedule, or cancel a performance for any reason.
  • I have artwork that I would like to sell, may I do this through WCK?
    • We support the arts and are happy to help those who would like to publicize their works as best we can. Please email info@westcoastkix.com with the following information. Your name, a link to digital images of your works, a detailed proposal of the consignment arrangement you are requesting. WCK does not take any responsibility for any art displayed for sale on the premises.

Product Information

  • How often do new products come in?
    • New items regularly arrive. Stay tuned to our featured items page, facebook & twitter pages, and sign up for our newsletter to receive monthly updates on new products, sales & events.
  • How do I search for an item by brand?
    • Click on the brands page and then click on the brand you’re looking for. All items from this brand should then populate for easy viewing.
  • Where can I find the most recently added products?
    • Click on the main pictures on our homepage and you will be directed to our featured products page. This page is regularly updated with new products.
  • Where can I find items that are on sale?
    • Click on either the men’s or women’s sale buttons and you’ll be directed to sale items from the selected gender.
  • How can I sort the product catalog by price, name, model?
    • Our convenient dropdown sort menu located in the upper right hand corner of any products page will automatically sort by any of these functions.
  • I added a product to my cart, now I want to proceed to purchasing, how do I do this?
    • Clicking on the shopping bag icon in the upper right hand corner of the screen will take you to view items in your cart and allow you to proceed to checkout
  • I have suggestions about products WCK should carry, who should I contact about this?
    • We’re always open to suggestions. Drop us a line at info@westcoastkix.com with any ideas as to what we could be doing better.

Account Information

  • How do I set up an online account with WCK?
    • Once you have added products to your cart and clicked “checkout”. You will be brought to a screen where you can register a new account.

  • I already registered my name and email with WCK at their location in Carytown, do I still need to create an account online to purchase from the online store?
    • Yes, you will still have to sign up for an account even if you have given information at the store.
  • I don’t have an account with WCK, and I don’t feel comfortable giving the information required to sign up for one, can I still purchase from the online store?
    • Yes, orders can be completed with the guest checkout feature (see picture).

  • Where can I edit my account information?
    • You will first need to sign in by clicking on the Account button in the upper navigation section, and then entering your username and password. You will then see all the buttons that allow you to edit your account information, and view your order history.
  • I accidentally deleted my invoice email, where can I look at my order history?
    • You can view all past orders by first clicking on account, and then click on “view your order history”.

Payment Information

  • I’ve added products to my cart, how do I complete my order?

    • Choose Checkout after adding products to your cart.
  • What payment methods are accepted?
    • At this time we accept Visa/Mastercard/Discover/American Express. We are looking into additional payment options such as paypal, google checkout & bill me later. If there are any other payment methods you think we should accept, email us at info@westcoastkix.com and we’ll look into it.
  • I received a coupon code, how do I apply this to my order?
    • Once you have entered your items into your cart and proceeded to checkout, there will be an input box (like the one seen in the picture) where you can enter your coupon code. Once you have entered the code, press the button that says “Apply Coupon”. If the coupon code is valid, a discount will be applied to your order.
  • I confirmed an order in error, how do I cancel my order?
    • Please send an email to sales@westcoastkix.com including your: full name, order identification number and the order(s) that you would like to cancel. You can find your order identification number under Account>Order History (see picture).
  • May I set up a line of credit with WCK?
    • At this point, we are not set up to offer credit.

Shipping Information

  • Where will WCK ship to?
    • WCK will ship anywhere in the continental United States, and as always any order within the continental United States with a subtotal over $100 will receive free ground shipping.
  • Why don’t you ship out of the country?
    • We are in the process of setting ourselves up to ship out of the country so stay tuned, and we’ll be sure to announce it once we do.
  • I’m out of state, will WCK ship to me?
    • Absolutely, when you check out the shipping total will populate in your invoice for your final approval prior to charging your card. As always, orders with a subtotal over $100 ship free within the continental U.S.
  • What shipping providers does WCK use?
    • Most of the time we use UPS, however if for some reason you’d prefer a different carrier, please include this in the notes section of your order, and we’ll do our best to accommodate this request.
  • How long should I expect to wait to receive my shipped order?
    • This depends on where you are having your order shipped. However, if items are in stock, your order will be processed in 1-2 business days, and shipping should not take more than 5-7 business days. If you have not received your order within this time frame, please email us at sales@westcoastkix.com and we’ll look into it.

Employment Information

  • I would like to apply to work for WCK, what should I do?
    • Please send your resumé to careers@westcoastkix.com with a brief introduction about what your skill sets are, and how you think you can help us.

Return Policy

  • What is the return policy for West Coast Kix?
    • If for any reason you are unsatisfied with your purchase, you may return the items postmarked within 14 calendar days of receipt for a full refund or within 30 calendar days of receipt for an online credit that never expires. Any returned item must be in its original condition (unworn, unwashed, unaltered) with the tags and any original packaging included. Sale items, bathing suits and undergarments are final sale and are not eligible for return or exchange. Please include a copy of your purchase invoice with your return, and allow 2 weeks from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed. As an added convenience we accept returns at our store in Richmond, VA where the same conditions apply.